FAQ

FAQ2026-01-13T16:07:15+00:00

Frequently Asked Questions

Tackpackers are curious people, and curious people ask questions! We have compiled a list of the most frequently asked questions. This is by no means comprehensive so please keep asking and we will endeavour to keep answering. A good question always deserves a good answer.

Is it a one-off fee to own the Sets?2025-04-22T09:12:25+00:00

A: The fee is a subscription that lasts for one year. You will receive a reminder when it is time to renew your subscription.

You will receive Sets 1 & set 2 for one year if you attend one of our training sessions either online or face to face.

How do I record progress in TACPAC sessions?2026-01-26T08:20:35+00:00

Use the  TACPAC Sensory Development Tracker. A free tool to all TACPAC Set subscribers, designed to help you establish baseline levels and record progress of your TACPAC session. 

By recording each session with the tracker, you can see what is being achieved, as well as what still needs to be achieved in order to progress your receiver’s sensory communication.

Find out more and get yours now – Sensory Development Tracker

I have heard the term Body Patterning – what is this?2026-01-26T08:20:17+00:00

Body Patterning is the sequence around the body of the touch. It is important that over time your Receiver begins to anticipate where the next touch is going to be and/or request where on their body they would like the touch.

You can download your own sheet here –   Body Pattern

Where can I download the TACPAC logo?2026-01-23T10:53:04+00:00

TACPAC Logo

 

You can also read our blog here on keeping your TACPAC session interruption free and download your own Do Not Disturb Sign

 

do not disturb

I would like some advice on consent forms for parents to sign when using TACPAC with their child in school.2026-01-26T08:21:06+00:00

Each child will have an In-Depth Personal Handling Plan so you will need to consult/amend this accordingly. We suggest you check the students records initially and see what consent you have from parents on this. Consent may vary from child to child. You may find the following document helpful to pass along to parents introducing TACPAC.

Parent Pack

How do I update my app?2026-01-26T08:21:48+00:00

The TACPAC app is available for both Android and Apple devices. Our apps are designed to be used when you want to play the music but don’t have internet access. They can be easily wired up to an external speaker for a high quality, digital sound.

For more information on setting up the app on your device click here

I can’t remember the email I used2026-01-26T08:22:37+00:00

If you are not sure what email you used when making your purchase please have a look in your inbox for any emails we have sent you in the past as that is the one that is on our system.

Please contact us directly on office@tacpac.co.uk if you cannot find anything.

I can’t remember my username or password2026-01-26T08:23:18+00:00

Password

You won’t need to remember your old password, you just need to enter your email address associated with your TACPAC account and create a new password.

If you are not sure what email you used, please have a look at your email of any emails we have sent you in the past as that is the one that is on our system.

 

Username

You won’t need to remember your old username, we no longer use this. You just need to enter your email address associated with your TACPAC account

Is the TACPAC music important?2026-01-26T08:23:37+00:00

Yes it has been specially composed. You can’t use any music. The whole point of TACPAC is the alignment of the sensory languages of Touch and Music.  (meaning  of alignment: makes a  balanced and supportive relationship of these two elements to make each one clear, utilised, emphasised and understood. The one needs the other for either to proceed.)

The music has been composed to be aligned with the texture of the objects.

If you use different music, there is no alignment with the touch, and therefore the whole reason for doing a TACPAC session is null and void. You will be doing something – but it won’t be a TACPAC session, with its benefits, insights and communication. Remember TACPAC is about communication, use it to communicate, and you’ll be surprised what it holds for you and your partner. Come on a training to learn how this works.

Have a read of our blog on the TACPAC music here

What is the methodology behind TACPAC?2026-01-26T08:24:11+00:00

TACPAC has a unique contextual framework, following a coherent and logical scheme of work which guides the practise and choices the TACPAC practitioner makes during planning, executing and assessing their practise. The unique framework is based on aligning two sensory languages, and learning to communicate through this new language forged by the partnership. The logical rules and laws of music are combined with the equally logical, instinctive  rules and laws of touch to form a methodology which is easy to understand, and is inviting to use since it is familiar to us all. The specific procedures and techniques lend themselves to further research.

How does TACPAC help with Sensory Processing?2026-01-26T08:24:38+00:00

TACPAC is a sensory communication resource, and as such, the only processing done in a session is sensory. TACPAC works in a partnership of two people of equal status, and these 2 people learn each other’s sensory likes and dislikes, so that communication can be equal and effective. The TACPAC giver will understand that good processing takes place with no distractions, with a reliable and predictable partner, and with the close alignment of the touch to the music. This way sensory processing benefits from seeing, hearing and feeling one message which can then go from giver to receiver.

Can we pay via invoice or credit card?2026-01-23T11:04:57+00:00

We accept payment by bank transfer or credit card.  You choose the one you want at the checkout on the website. If you choose bank transfer, you can download an invoice from your account and arrange payment. If you have a purchase order number, you can enter this at checkout but this is for your records only as TACPAC do not use PO numbers.

Please remember to quote your  order number on all payments so that we can match it up with your order quickly and release your subscription and get going.

 

 

Can I use TACPAC without the internet?2026-01-26T08:25:43+00:00

Yes, you just need to download the app onto a phone or tablet and log in, once only, to play all of the TACPAC music tracks without an internet connection.

How many devices can I log in on?2026-01-26T08:26:04+00:00

You can only use one device at any one time per account. So by logging in to your app on your phone will log you out of your app on your iPad or other device.

Can we get the goods and then send payment?2024-09-25T09:42:30+00:00

No. Since TACPAC is not a physical product, we require payment before giving you access to your sets.

How do I set up an account to purchase TACPAC?2025-05-21T09:57:20+00:00

Go to the shop page and add the sets you want to your basket. Then go through to the checkout page. Here you will be asked to enter your email address and create a password.  Please remember to use a working email address as this will be used to access your account and will be the address where we send any password reset links you request.

Once your order has been placed, you will be emailed confirmation. Please remember to add TACPAC to your safe senders list.

The TACPAC sets will be available for you to view in your Dashboard once payment has been received.

Can I order using a purchase order and get an invoice for payment?2024-09-25T09:52:20+00:00

Yes, you can add your purchase order number to your order at checkout and when you opt to pay by cheque or bank transfer you’ll get an invoice emailed to you with the purchase order number on it. This is for your records only as we don’t use the PO number ourselves.

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