Frequently Asked Questions

Tackpackers are curious people, and curious people ask questions! We have compiled a list of the most frequently asked questions. This is by no means comprehensive so please keep asking and we will endeavour to keep answering. A good question always deserves a good answer.

What login details do I use for the new app2024-03-26T17:37:20+00:00

Once your app has been updated, you will need to login with the same email and new password you have used for the new website.

Your old username/password combination will not work.

Please watch the videos on the this page for more help.

How do I update my app?2024-03-26T17:37:56+00:00

Please have a look at the video on this page

I can’t remember the email I used2024-03-26T17:36:27+00:00

The best way is to have a look before we switch over in April!


If you are not sure what email you used and you can’t do the above, please have a look at your email of any emails we have sent you in the past as that is the one that is on our system.

I can’t remember my username or password2024-03-26T17:35:30+00:00


You won’t need to remember your old password, you just need to enter your email address associated with your TACPAC account and create a new password.

If you are not sure what email you used, please have a look at your email of any emails we have sent you in the past as that is the one that is on our system.



You won’t need to remember your old username, we no longer use this. You just need to enter your email address associated with your TACPAC account

Is the TACPAC music important?2023-02-13T16:30:10+00:00

Yes it has been specially composed. You can’t use any music. The whole point of Tacpac is the alignment of the sensory languages of Touch and Music.  (meaning  of alignment: makes a  balanced and supportive relationship of these two elements to make each one clear, utilised, emphasised and understood. The one needs the other for either to proceed.)

The music has been composed to be aligned with the texture of the objects.

If you use different music, there is no alignment with the touch, and therefore the whole reason for doing a Tacpac session is null and void. You will be doing something – but it won’t be a Tacpac session, with its benefits, insights and communication. Remember Tacpac is about communication, use it to communicate, and you’ll be surprised what it holds for you and your partner. Come on a training to learn how this works.

What is the methodology behind TACPAC?2023-03-02T13:04:36+00:00

TACPAC has a unique contextual framework, following a coherent and logical scheme of work which guides the practise and choices the TACPAC practitioner makes during planning, executing and assessing their practise. The unique framework is based on aligning two sensory languages, and learning to communicate through this new language forged by the partnership. The logical rules and laws of music are combined with the equally logical, instinctive  rules and laws of touch to form a methodology which is easy to understand, and is inviting to use since it is familiar to us all. The specific procedures and techniques lend themselves to further research.

How does TACPAC help to Sensory Processing?2023-03-02T13:03:48+00:00

TACPAC is a sensory communication resource, and as such, the only processing done in a session is sensory. TACPAC works in a partnership of two people of equal status, and these 2 people learn each other’s sensory likes and dislikes, so that communication can be equal and effective. The TACPAC giver will understand that good processing takes place with no distractions, with a reliable and predictable partner, and with the close alignment of the touch to the music. This way sensory processing benefits from seeing, hearing and feeling one message which can then go from giver to receiver.

My password hasn’t arrived2018-12-13T10:42:27+00:00

Make sure you check your junk mail folder and also add Tacpac to your list of ‘safe’ contacts on your email account. If you still can’t find your password email, please get in touch with office@tacpac.co.uk for a new password. Please note, only the account holder can request a new password.

I can’t log in to my account, what’s gone wrong?2018-12-13T10:41:42+00:00

There could be a number of different problems causing this. Please send your details, including whether you are trying to log in on the app or the website, what device you are using, what the error message is and whether this problem has ever happened before to office@tacpac.co.uk

Can I pay by card over the phone?2019-12-11T13:46:04+00:00

Unfortunately we do not take payment over the phone. There are three methods of payment – paypal, cheque or bank transfer. You choose the one you want at the checkout on the website. If you choose cheque or bank transfer, you’ll get an invoice by email and you’ll be able to log in and access your Tacpac sets after we receive your payment. Please remember to quote your invoice number or order number on all payments so that we can match it up with your order quickly.

Can I use TACPAC without the internet?2023-03-02T13:06:16+00:00

Yes, you just need to download the app onto a phone or tablet and log in, once only, to play all of the TACPAC music tracks without an internet connection.

Is it a physical product which comes in the post?2018-12-13T10:38:16+00:00

Tacpac is an electronic product which means that you don’t get anything in the post. Once we’ve received your payment, you’ll get a password by email so that you can log in on the website and on the app to access your Tacpac sets.

Can I download the music?2018-12-13T10:37:01+00:00

You can download the Tacpac app to a phone or tablet and this enables you to play the music without an internet connection. The individual tracks can’t be downloaded.

How many devices can I log in on?2018-12-13T10:45:47+00:00

You can put the app onto a maximum of three phones or tablets and use the same login details to get in. You can also log in to the website on an unlimited number of computers.

Can we get the goods and then send payment?2018-12-13T10:45:06+00:00

No. Since Tacpac is not a physical product, we require payment before giving you access to your sets.

How do I set up an account to purchase Tacpac music?2018-12-13T10:43:29+00:00

Go to the shop page and add the sets you want to your basket. Then go through to the checkout page. Here you will need to enter your information. Please remember to use a working email address as we will need this to send you your password and any other information which is essential to your account.

Can I order using a purchase order and get an invoice for payment?2018-12-13T10:32:55+00:00

Yes, you can add your purchase order number to the form on the checkout page and when you opt to pay by cheque or bank transfer you’ll get an invoice emailed to you with the purchase order number on it. This is for your records only as we don’t use the PO number ourselves.

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