New FAQs2026-01-26T08:44:14+00:00

Frequently Asked Questions

We have divided the FAQs based on common questions during the first year of using TACPAC

Starting out

What is body patterning?2026-03-04T11:13:16+00:00

Body patterning is the process of tracing a route around the receiver’s body that can be repeated again and again, until the route itself is predictable and the receiver can anticipate both when and where they will be touched during the session. Body patterning is extremely important when delivering TACPAC with our Receivers.

Find out more by reading the following blog https://tacpac.co.uk/news/the-power-of-predictability-small-body-patterning/

 

Download your own body pattern template for use in your TACPAC sessions

How do I update my app?2026-01-26T08:21:48+00:00

The TACPAC app is available for both Android and Apple devices. Our apps are designed to be used when you want to play the music but don’t have internet access. They can be easily wired up to an external speaker for a high quality, digital sound.

For more information on setting up the app on your device click here

I can’t remember the email I used2026-01-26T08:22:37+00:00

If you are not sure what email you used when making your purchase please have a look in your inbox for any emails we have sent you in the past as that is the one that is on our system.

Please contact us directly on office@tacpac.co.uk if you cannot find anything.

I can’t remember my username or password2026-02-02T12:05:30+00:00

Password

You won’t need to remember your old password (pre 2023), you just need to enter your email address associated with your TACPAC account and create a new password.

If you are not sure what email you used, please have a look at your email of any emails we have sent you in the past as that is the one that is on our system.

Reset password:

  1. Click on My Account(which takes you to the login screen if not logged in) and select “Forgotten password”.

Username

You won’t need to remember your old username, we no longer use this. You just need to enter your email address associated with your TACPAC account

Is the TACPAC music important?2026-02-04T12:33:54+00:00

Yes it has been specially composed. You can’t use any music. The whole point of TACPAC is the alignment of the sensory languages of Touch and Music.  (meaning  of alignment: makes a  balanced and supportive relationship of these two elements to make each one clear, utilised, emphasised and understood. The one needs the other for either to proceed.)

The music has been composed to be aligned with the texture of the objects.

If you use different music, there is no alignment with the touch, and therefore the whole reason for doing a TACPAC session is null and void. You will be doing something – but it won’t be a TACPAC session, with its benefits, insights and communication. Remember TACPAC is about communication, use it to communicate, and you’ll be surprised what it holds for you and your partner. Come on a training to learn how this works.

Have a read of our blog on the TACPAC music here

What is the methodology behind TACPAC?2026-01-26T08:24:11+00:00

TACPAC has a unique contextual framework, following a coherent and logical scheme of work which guides the practise and choices the TACPAC practitioner makes during planning, executing and assessing their practise. The unique framework is based on aligning two sensory languages, and learning to communicate through this new language forged by the partnership. The logical rules and laws of music are combined with the equally logical, instinctive  rules and laws of touch to form a methodology which is easy to understand, and is inviting to use since it is familiar to us all. The specific procedures and techniques lend themselves to further research.

My password hasn’t arrived2026-01-23T10:58:10+00:00

Make sure you check your junk mail folder and also add TACPAC to your list of ‘safe’ contacts on your email account. If you still can’t find your password email, please get in touch with office@tacpac.co.uk for a new password. Please note, only the account holder can request a new password.

Alternatively, you can request a password reset link to be sent to you by clicking here – https://hub.tacpac.co.uk/login/

I can’t log in to my account, what’s gone wrong?2026-01-12T17:35:30+00:00

There could be a number of different problems causing this. Please email us on office@tacpac.co.uk with details including the registered email address on the account, whether you are trying to access your account on the website or the app, and whether this has happened before.

Can I use TACPAC without the internet?2026-01-26T08:25:43+00:00

Yes, you just need to download the app onto a phone or tablet and log in, once only, to play all of the TACPAC music tracks without an internet connection.

My TACPAC resource hasn’t arrived?2026-01-12T17:35:30+00:00

TACPAC is an electronic product which means that you don’t get anything in the post. Once you’ve placed your order and created your account, you’ll get a confirmation email. You can then login to your account with your registered email and password created at the time of purchase. If you have forgotten your password, you can request a reset link to be emailed to you here – https://hub.tacpac.co.uk/login/

Your TACPAC Sets will be visible in your account, once payment has been received.

Any questions, please contact us on office@tacpac.co.uk

Can I download the music?2026-01-26T08:25:17+00:00

No you can not download the TACPAC music. You can use our app on a phone or tablet and this enables you to play the music without an internet connection.

How many devices can I log in on?2026-02-04T12:33:22+00:00

You can only use one device at any one time per account. So by logging in to your app on your phone will log you out of your app on your iPad or other device.

After 3 months

How do I record progress in TACPAC sessions?2026-02-04T12:32:34+00:00

Use the  TACPAC Sensory Development Tracker. A free tool to all TACPAC Set subscribers, designed to help you establish baseline levels and record progress of your TACPAC session. 

By recording each session with the tracker, you can see what is being achieved, as well as what still needs to be achieved in order to progress your receiver’s sensory communication.

Find out more and get yours now – Sensory Development Tracker

I would like some advice on consent forms for parents to sign when using TACPAC with their child in school.2026-01-26T08:21:06+00:00

Each child will have an In-Depth Personal Handling Plan so you will need to consult/amend this accordingly. We suggest you check the students records initially and see what consent you have from parents on this. Consent may vary from child to child. You may find the following document helpful to pass along to parents introducing TACPAC.

Parent Pack

I can’t remember the email I used2026-01-26T08:22:37+00:00

If you are not sure what email you used when making your purchase please have a look in your inbox for any emails we have sent you in the past as that is the one that is on our system.

Please contact us directly on office@tacpac.co.uk if you cannot find anything.

I can’t remember my username or password2026-02-02T12:05:30+00:00

Password

You won’t need to remember your old password (pre 2023), you just need to enter your email address associated with your TACPAC account and create a new password.

If you are not sure what email you used, please have a look at your email of any emails we have sent you in the past as that is the one that is on our system.

Reset password:

  1. Click on My Account(which takes you to the login screen if not logged in) and select “Forgotten password”.

Username

You won’t need to remember your old username, we no longer use this. You just need to enter your email address associated with your TACPAC account

Is the TACPAC music important?2026-02-04T12:33:54+00:00

Yes it has been specially composed. You can’t use any music. The whole point of TACPAC is the alignment of the sensory languages of Touch and Music.  (meaning  of alignment: makes a  balanced and supportive relationship of these two elements to make each one clear, utilised, emphasised and understood. The one needs the other for either to proceed.)

The music has been composed to be aligned with the texture of the objects.

If you use different music, there is no alignment with the touch, and therefore the whole reason for doing a TACPAC session is null and void. You will be doing something – but it won’t be a TACPAC session, with its benefits, insights and communication. Remember TACPAC is about communication, use it to communicate, and you’ll be surprised what it holds for you and your partner. Come on a training to learn how this works.

Have a read of our blog on the TACPAC music here

What is the methodology behind TACPAC?2026-01-26T08:24:11+00:00

TACPAC has a unique contextual framework, following a coherent and logical scheme of work which guides the practise and choices the TACPAC practitioner makes during planning, executing and assessing their practise. The unique framework is based on aligning two sensory languages, and learning to communicate through this new language forged by the partnership. The logical rules and laws of music are combined with the equally logical, instinctive  rules and laws of touch to form a methodology which is easy to understand, and is inviting to use since it is familiar to us all. The specific procedures and techniques lend themselves to further research.

Can I use TACPAC without the internet?2026-01-26T08:25:43+00:00

Yes, you just need to download the app onto a phone or tablet and log in, once only, to play all of the TACPAC music tracks without an internet connection.

Can I download the music?2026-01-26T08:25:17+00:00

No you can not download the TACPAC music. You can use our app on a phone or tablet and this enables you to play the music without an internet connection.

How many devices can I log in on?2026-02-04T12:33:22+00:00

You can only use one device at any one time per account. So by logging in to your app on your phone will log you out of your app on your iPad or other device.

After 6 months

How do I record progress in TACPAC sessions?2026-02-04T12:32:34+00:00

Use the  TACPAC Sensory Development Tracker. A free tool to all TACPAC Set subscribers, designed to help you establish baseline levels and record progress of your TACPAC session. 

By recording each session with the tracker, you can see what is being achieved, as well as what still needs to be achieved in order to progress your receiver’s sensory communication.

Find out more and get yours now – Sensory Development Tracker

I can’t remember the email I used2026-01-26T08:22:37+00:00

If you are not sure what email you used when making your purchase please have a look in your inbox for any emails we have sent you in the past as that is the one that is on our system.

Please contact us directly on office@tacpac.co.uk if you cannot find anything.

Is the TACPAC music important?2026-02-04T12:33:54+00:00

Yes it has been specially composed. You can’t use any music. The whole point of TACPAC is the alignment of the sensory languages of Touch and Music.  (meaning  of alignment: makes a  balanced and supportive relationship of these two elements to make each one clear, utilised, emphasised and understood. The one needs the other for either to proceed.)

The music has been composed to be aligned with the texture of the objects.

If you use different music, there is no alignment with the touch, and therefore the whole reason for doing a TACPAC session is null and void. You will be doing something – but it won’t be a TACPAC session, with its benefits, insights and communication. Remember TACPAC is about communication, use it to communicate, and you’ll be surprised what it holds for you and your partner. Come on a training to learn how this works.

Have a read of our blog on the TACPAC music here

What is the methodology behind TACPAC?2026-01-26T08:24:11+00:00

TACPAC has a unique contextual framework, following a coherent and logical scheme of work which guides the practise and choices the TACPAC practitioner makes during planning, executing and assessing their practise. The unique framework is based on aligning two sensory languages, and learning to communicate through this new language forged by the partnership. The logical rules and laws of music are combined with the equally logical, instinctive  rules and laws of touch to form a methodology which is easy to understand, and is inviting to use since it is familiar to us all. The specific procedures and techniques lend themselves to further research.

How does TACPAC help with Sensory Processing?2026-01-26T08:24:38+00:00

TACPAC is a sensory communication resource, and as such, the only processing done in a session is sensory. TACPAC works in a partnership of two people of equal status, and these 2 people learn each other’s sensory likes and dislikes, so that communication can be equal and effective. The TACPAC giver will understand that good processing takes place with no distractions, with a reliable and predictable partner, and with the close alignment of the touch to the music. This way sensory processing benefits from seeing, hearing and feeling one message which can then go from giver to receiver.

How many devices can I log in on?2026-02-04T12:33:22+00:00

You can only use one device at any one time per account. So by logging in to your app on your phone will log you out of your app on your iPad or other device.

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